Delivering Happiness:

A Path to Profits, Passion and Purpose

By: Tony Hsieh


Grand Central Publishing, 2013

255 Pages

Reading Time: 7 hours

PBC Rating: 9/10

Summary

Now in trade paperback, the hip, iconoclastic CEO of Zappos shows how a different kind of corporate culture can make a huge difference in achieving remarkable results -- by actually creating a company culture that values happiness --and then delivers on it.

  • Pay brand-new employees $2,000 to quit
  • Make customer service the responsibility of the entire company-not just a department
  • Focus on company culture as the #1 priority
  • Apply research from the science of happiness to running a business
  • Help employees grow-both personally and professionally
  • Seek to change the world Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.

Why Our Gurus Recommend

This book is perfect for entrepreneurs, business educators, and individuals who want to learn about successful companies. Delivering Happiness details the fascinating journey of Tony Hseieh, CEO of Zappos, from growing his company from nothing to $1 billion in gross sales in less than 10 years. In addition, it focuses on the culture instilled in the company, using the science of happiness, and how that has ultimately led to its growth and long-term viability.