Crucial Conversations:

Tools for Talking When Stakes Are High, Second Edition

By: Kerry Patterson


McGraw-Hill Education, 2011

273 Pages

Reading Time: 5 hours

PBC Rating: 8/10

Summary

"Crucial Conversations" draws our attention to those defining moments that literally shape our lives, our relationships, and our world. This book deserves to take its place as one of the key thought leadership contributions of our time. From the Foreword by Stephen R. Covey, author of "The 7 Habits of Highly Effective People"
The quality of your life comes out of the quality of your dialogues and conversations. Here is how to instantly uplift your crucial conversations. Mark Victor Hansen, cocreator of the #1 "New York Times" bestselling series Chicken Soup for the Soul(r)
The first edition of "Crucial Conversations" exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive"

Why Our Gurus Recommend

This book is an excellent resource for all business professionals ? It contains profound ideas and provides an actionable strategy for improving communication skills. Professionals face many crucial conversations when opinions vary, stakes are high, and emotions are strong. The text gives the reader the tools to handle life?s most difficult, important, and high-impact conversations.